Privacy Policy

Who We Are

Cape Experiences is a sports tourism and adventure travel company based in Cape Town, South Africa. We create bespoke travel experiences for visitors from around the world, with a focus on sports tours, golf packages, fan experiences, and outdoor adventures throughout the Western Cape.

Contact: info@cape-experiences.com | +27 76 583 9987

Information We Collect

We collect information you provide directly when enquiring about or booking our services:

• Contact details: Name, email address, phone number, country of residence
• Travel details: Preferred dates, group size, interests, dietary requirements, accessibility needs
• Payment information: Processed securely through our payment partners—we do not store card details
• Passport/ID information: Required for certain bookings (match tickets, permits) and shared only with relevant venues or authorities
• Communication records: Emails, messages, and call notes related to your enquiry or booking

How We Use Your Information

• To respond to your enquiries and create customised itineraries
• To book accommodations, transport, activities, and event tickets on your behalf
• To communicate important updates about your trip
• To process payments and issue invoices
• To comply with legal requirements (e.g., visa support letters)
• To improve our services based on feedback
• To send occasional updates about new experiences (only with your consent)

Who We Share Your Information With

We share your information only as necessary to deliver your travel experience:

• Accommodation providers: Hotels, lodges, and guesthouses
• Activity operators: Tour guides, adventure companies, golf courses
• Transport providers: Transfer companies, car rental agencies
• Event organisers: Stadium authorities, sports federations (for ticket purchases)
• Payment processors: Secure third-party payment services
• Government authorities: When legally required (immigration, permits)

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

As an international travel company, your information may be transferred to and processed in South Africa and other countries where our partners operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including GDPR for EU/EEA residents and POPIA (Protection of Personal Information Act) in South Africa.

Your Rights

Depending on your location, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@cape-experiences.com.

Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy:

• Enquiries (no booking): 2 years
• Completed bookings: 7 years (for legal and tax purposes)
• Marketing preferences: Until you unsubscribe

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted communications, secure payment processing, and restricted access to personal data.

Children's Privacy

Our services are designed for adults arranging travel. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email to existing customers or posted prominently on our website.

Contact Us

For any privacy-related questions or requests:

Cape Experiences
Cape Town, South Africa
Email: info@cape-experiences.com
Phone: +27 76 583 9987